We have easy wheelchair access to the medical centre and one is available on request to help with mobility to and from the car park.
Disabled toilet and baby changing facilities are available at the east entrance (by the main doors)
If you require a taxi please ask our reception staff to arrange this for you.
If you should have any special needs that would enhance your experience by Waihopai Health Services we are very happy to hear from you and consider your suggestions.
A Standard Consultation is for fifteen minutes.
We endeavour to run on time. To help us achieve this we ask you to arrive on time for your appointment.
On arrival please report to the receptionist.
On departure please report to the receptionist to make payment of your account and make a further appointment if required.
If you are late you may be required to make another appointment.
If you have a complex problem or several problems, please be sure to ask for an extended consultation.
With the increasing complexity and choices available in managing medical problems we ask that you have one problem per appointment.
You may be required to return or make a telephone consultation for follow-up and discussion about your results and investigations.
Some consultations may unexpectedly take extra time and the Medical Staff may ask that a further consultation be made to deal with non-acute problems that cannot safely be dealt within the appointed time.
If for whatever reason your Doctor or nurse is running late you may be contacted to make an appointment at a different time to prevent you having an undue wait.
We ask for your help and understanding in this matter so as we are able to see you at your arranged time.
Remember: One Appointment- One Problem
We apologise, our toys and books have been removed from our waiting room due to contamination risk.
Carers are asked to keep children from straying down the corridors unsupervised.
We appreciate that you may need to be in contact with others while at the practice but we ask that your cell phones or other mobile device is put on silent or turned off during your consultation.