Mon - Fri: 8am – 5pm
1 Herbert Street, Invercargill
03 211 0999

Patient Information

We have easy wheelchair access to the medical centre and one is available on request to help with mobility to and from the car park.

Disabled toilet and baby changing facilities are available at the east entrance (by the main doors)

If you require a taxi please ask our reception staff to arrange this for you.

If you should have any special needs that would enhance your experience by Waihopai Health Services we are very happy to hear from you and consider your suggestions.

 

 

A Standard Consultation is for fifteen minutes.

We endeavour to run on time. To help us achieve this we ask you to arrive on time for your appointment.

On arrival please report to the receptionist.

On departure please report to the receptionist to make payment of your account and make a further appointment if required.

If you are late you may be required to make another appointment.

If you have a complex problem or several problems, please be sure to ask for an extended consultation.

With the increasing complexity and choices available in managing medical problems we ask that you have one problem per appointment.

You may be required to return or make a telephone consultation for follow-up  and discussion about your results and investigations.

Some consultations may unexpectedly take extra time and the Medical Staff may ask that a further consultation be made to deal with non-acute problems that cannot safely be dealt within the appointed time.

If for whatever reason your Doctor or nurse is running late you may be contacted to make an appointment at a different time to prevent you having an undue wait.

We ask for your help and understanding in this matter so as we are able to see you at your arranged time.

Remember:  One Appointment- One Problem

Missed appointments or cancellations within half an hour of your scheduled time, a fee will be charged. Each case will be considered on its merits. Our receptionist will follow up all missed appointments.
If your doctor or nurse has ordered a test or investigation at your consultation there should be a plan discussed with you as to how these will be followed up. This would be by an arranged consultation or other follow-up communication. Results of these tests are reviewed and interpreted by the doctor or nurse as they become available. It is important to note that both normal and abnormal results may have significance in relation to your history. If the doctor or nurse decide they are of significance, you will be contacted by phone, text message or email. The time frame and follow-on care can then be arranged. You may be asked to return for a further consultation, for further tests or to continue to monitor your own progress. If you wish to know your investigation results or if you continue to be concerned about your health, you, as the patient retain the right and responsibility to initiate further contact with the practice team.
If phoning for a prescription, please do so before 11.00 am. If issued, at the doctors discretion, without a consultation, these will be available after 12pm the following day. There is a fee for repeat prescriptions that should be paid for when the prescription is picked up. There is a higher fee for faxed prescriptions. An invoice will be issued for this service. If your Doctor, in consultation with you, agreed to provide a repeat prescription be sure to phone for this at least a week prior to your medications running out.
If for whatever reason you wish a second opinion about the treatment you have been provided we are happy to facilitate this for you. If you find this difficult then please ask either our nurses or receptionist or put it in writing. If we are uncertain with your progress we may wish to refer you for further opinion to the appropriate specialist or other health care provider. At times your doctor or nurse may wish to discuss or refer your problem with another colleague here at Waihopai Health Services. They would only do this with your consent.
All patients have the right to have one or more support persons of his or her choice present at appointments. However this may be restricted if safety could be compromised or other patients rights might be unreasonably infringed. A chaperone will be provided by the practice in the case of intimate examinations.
Pregnant Mothers requiring antenatal care need to contact the hospital antenatal clinic or ask for a list of midwives who are available to provide care available. We provide urgent antenatal care as the need arises.
If English is not your preferred language of choice please let us know and we would be happy to initiate this service for you. A deaf translator is also available if you require this service. Please let reception know if you require these services when booking your appointment.

We apologise, our toys and books have been removed from our waiting room due to contamination risk.

Carers are asked to keep children from straying down the corridors unsupervised.

We appreciate that you may need to be in contact with others while at the practice but we ask that your cell phones or other mobile device is put on silent or turned off during your consultation. 

The recording of medical consultations is becoming a more frequent occurrence. If you wish to record your consultation we ask that you discuss this with your Doctor or Nurse and seek their consent. Waihopai Health Services is pleased to assist patients and their support persons to better understand their medical conditions and recognize that recordings of the medical consultation may help in treatment and management considerations being discussed. The covert or secret recordings of a medical consultation would be seen as a breach of the trusting relationship that must exist between the patient and the Doctor or Nurse. Any recordings whether of an audio or video nature, taken without the consent of the Doctor or Nurse would be regarded as a breach of that trust. Consequently, Waihopai Health Services would reserve the right to end the relationship between the parties. This means the patient’s enrolment with Waihopai Health Services would be ended and all further medical care would have to be sought from another Health Care Provider. Occasionally our doctors may ask for your consent to record consultations for their ongoing professional development. There are strict rules that apply to this process and would be explained at the time consent was being asked of you.
Car parking facilities are provided for your use while attending the Medical Centre. Disabled Car parks are available at the East side of the Centre.

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